Refund policy
At S2 Beauty, we want you to love your order! Since our products are made on demand or dropshipped, we cannot accept returns for change of mind. However, we do accept returns if your product is damaged, defective, or incorrect.
Damaged or Defective Items
If your item arrives damaged, defective, or not what you ordered, please contact us within 30 days of delivery. Include your order number and a photo of the issue, and we will:
- Send a replacement, or
- Issue a full refund to your original payment method
Shipping Costs
Shipping costs are non-refundable, unless we sent the wrong item or it arrived damaged.
Custom or Personalized Products
Custom or personalized items cannot be returned unless defective or damaged during shipping.
How to Initiate a Return
Email us at support@s2beauty.us with your order number and photos of the issue. We aim to respond within 48 hours and resolve your request promptly.
Thank you for shopping with S2Beauty! 💖 Your satisfaction is our priority.